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  • Hardware

Frequently Asked Questions


General Pre-Sales

  1. Who is qualified to buy software through your Web site?
  2. Is this software a legal, licensed copy?
  3. What is the difference between the products offered on this Web site and the commercial versions of these products?
  4. How and when do I send in my academic verification?
  5. How will I know my academic document was accepted?
  6. How will I know the status of my order?
  7. How many times can I install my software?
  8. What does a software subscription mean?
  9. Are manuals included with the software?
  10. Why do I need to sign a special agreement form for some products?
  11. Can I still use the software that I have purchased after I am no longer a student?
 

How and when do I send in my academic verification?

Once you have completed placing an order and obtained your order number you can send your academic proof via fax to 972-481-2150 or email to id@journeyed.com or mail it to JourneyEd 2101 E. Saint Elmo Rd., Suite 360, Austin, TX 78744.

Be sure an reference your order number on it so that we can match it to the correct account to ensure speedy shipping.

Store Policies

  1. What are your hours of operation?
  2. What are your policies with regards to returns?
  3. Do I need to send my academic verification every time I place an order?
  4. Do you have a Low Price Guarantee?
 

Product Specific

  1. How do I get my Adobe free upgrade products that I qualified for?
  2. How many computers can I install my Adobe software on?
  3. What are the academic requirements to purchase Adobe software?
  4. What if I lost/broke my Adobe software cd and I need to reinstall the software?
  5. What if I purchased the Adobe product in the wrong platform or I purchased a new computer in a different platform after my software was purchased?
  6. Who do I contact for Adobe installation tech support?
  7. Who do I contact for Avid Technical Support?
  8. How do I contact Microsoft for Technical Support?
 

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